ActiveCampaign

"Why do you make customers validate their account when they are trying to get help on chat support, especially when it's just a basic question that doesn't require any account specific information? By the time your chat person says "hello"....and restates the issue and says a couple things about verification, almost 10 minutes has gone by. Then I ask a question and they answer it, but it needed zero account specific information and you've created a horrible customer service experience. You need to implement common sense into your policies. There is no risk if they are giving general information that isn't account specific. Also, your AI tool gave the wrong answer before I spoke with a live agent, so that needs to be fixed too. We refer our clients to you. Do you want us to keep doing that? We won't if you keep wasting our time when we are trying to help our clients."

"Just attended a two-day workshop/Study Hall in Minneapolis that was extremely helpful for my business. I was able to dig deep into all of my automations. The trainers were outstanding. Loved the venue. The food that was catered in was excellent. Looking forward to becoming AC certified. I’ve been using Active Campaign for about five years and am completely happy with the service they provide."

"ABSOLUTELY TERRIBLE CRM! This has to be the worst CRM on the market (prior to this I was using another CRM platform) I am a paying customer and the link to the login to my CRM crashes every other day. Then to top things off when I try to use basic functions like viewing which one of my contacts clicked on a link or just changing the color of text in my marketing email the site is unresponsive. You all need to dissolve the entire company or at least market the product for what it is which is a bottom tier CRM platform! Yes, I am an angry employee of a business who uses the platform. And this is because I have given two years of business to this business and yet nothing has changed. Additionally, you all are supposed to make life easier for your consumers not more stressful and time consuming. I don't even write google reviews but, business owners needs to know because enough is enough. Fix your stuff or shut down at this point!"

"ActiveCampaign is a powerful and versatile marketing automation tool. Its user-friendly interface, robust email marketing features, and automation capabilities make it a go-to choice for businesses. The ability to segment and personalize email campaigns is a standout feature, helping businesses reach the right audience. The customer support is excellent, ensuring you get the most out of the platform. However, for those new to marketing automation, there may be a learning curve. Overall, ActiveCampaign is a valuable tool for businesses looking to enhance their email marketing and automation efforts."

"Active Campaign has an intuitive, feature-rich interface and a powerful automation feature. It makes designing auto-sequences easy. The extensive tagging options are also great. The designer is intuitive to use. Where Active Campaign still falls short is reporting. Its reporting of campaigns is very basic, even compared to "simpler" competitors like MailChimp. Some users have also been reporting bugs in the system, though I've personally not experienced this. Overall Active Campaign is a solid mail server for more advanced users. I would recommend the system to more experienced users looking for a powerful system with many features for tagging and automation."