Apartment 803

"Javier is amazing at what he does. He came and changed my air filter without me putting the request and made sure if anything else in the unit needed repair or maintenance to please let him know. Every time I see him he always ask if I need help. Thank you watermark for such great staff we can count on!"

"Very horrible experience at this property I’ve came in. I showed up on my appointment time and as soon as I show up as advice to wait a couple minutes and then a group of people showed up and they immediately started their tour and I was completely ignored and nobody else was at the Lease desk or the leash in the office and I was looking to become a resident here but after this experience, I did not recommend it to anybody And have to look further into their reviews. I saw why it was a horrible place.."

"Do not make the same mistake that I made. The Watermarc on Biscayne Bay is a low grade apt complex, that charges ultra luxury fees. Their monthly "common area & amenity" fees range from $300-500 per month, based on occupancy. I rented a 1/1 for $3400 but my monthly bill was never under $4000. That is the fine print that they don't tell you about when they are showing you the rooftop pool! The units are subpar. Although the maintenance staff was very helpful and pleasant, I placed 19 service requests during the term of my lease. These ranged from fixing the low grade appliances, to changing the cheap blinds. They will never replace anything, they fix everything, over and over and over. One of the worst things about living at the Watermarc, is the amount of time that it takes to get an elevator. There are 26 floors, 300+ units, and only 3 ELEVATORS! Three! There are No service elevators, so 2, if someone is moving in the building and one if one of them is being serviced. I would wait 10-15 on any given weekend. This is extremely frustrating, considering time is the most valuable thing we have. Try walking your dog at 9 in the morning. Good luck! Please beware of the parking garage on the first floor. You have to pay to park even if it's for 2 minutes. During my 15 months at The Watermarc, I was charged over $550 in parking fees. Fifty five dollars at a time. It's a scam. The final straw was the ridiculous rent raise at the end of my rent. My rent went from $3400 to $4100. Thats almost a 20% raise in 15 months. So to sum it up, if you enjoy, low grade finishes, high rents, mediocre views (The Edition is about to go up) and wasting time waiting for crowded elevators, you've come to the right place! Tell them Frankie sent you!"

"Current Resident — 2.5 Years THE BAD: I’m going to be very direct because I wish someone had been this honest with me upfront: the elevators breaking down every 3–5 weeks is unacceptable. When I toured the building, a resident actually warned me not to move in because there had been a class-action lawsuit and the elevators constantly failed. Not sure if she was being truthful, but I didn’t take her seriously. Take me seriously when I tell you this: At any given time, one of the three elevators WILL be down at least once a month, often more. I’ve seen full lines of residents waiting 5–10 minutes just to get upstairs. I live on one of the top floors, and there have been plenty of days where I’ve had to walk up several flights—7 minutes straight—just to get home and avoid being late. One is literally broken now as I type this message and I had to wait 7mins for an elevator to get downstairs. THIS IS THE NORM LOL I’ve been late to meetings, appointments, dates—everything. I am not exaggerating. What makes it even more frustrating is the lack of acknowledgment from management. There’s no proactive communication about the outages, no apologies, and no real transparency about why this keeps happening. Yet we still pay a $50 monthly common-area electricity fee, even though the elevators are constantly out of service. I genuinely hope the owner who left feedback on the other reviews reads this, because residents deserve transparency and, at minimum, an apology, or the removal of the common-area fee when we’re this inconvenienced. THE GOOD: The neighborhood is great. Steve, the maintenance manager, has been fantastic since day one—professional, responsive, and reliable. Maintenance requests get handled quickly, and overall the building is kept clean. The apartment views are also a big plus. FINAL VERDICT: For $5,000 a month, having elevators break down every 3 weeks does not provide a luxury living experience. I think most residents would agree, especially with rent increasing every single year. The other reviewers are not lying when they say this is a big issue. It's surprising that they are not acknowledging this in their responses to others. If you’re patient, or you live on a lower floor and don’t mind taking the stairs, this place might still work for you. But if consistent elevator access matters, know exactly what you’re signing up for. I've stayed because I hate moving, but for this money and level of inconvenience, I will bite the bullet if they don't do something about it."

"Avoid living here; it's likely the worst building in Miami. Don't be deceived by the pool when considering a lease here. This building used to be decent with better management, but now it's under new management. The elevators are frequently out of service, and maintenance issues persist around the clock. The hallways reek of pet urine. Catrina, the woman at the front desk, is quite aggressive, and the residents are unhappy with how the staff treats the tenants. They impose extra fees and claim there's nothing they can do about it. I've lived in Miami for a long time and have stayed at many places, but the front desk makes it unbearable to reside here. Everyone in the building despises living here once the lease is signed, and they charge exorbitant rates, making you feel like your home isn't truly a home."