BH Management Services

"The Preserve at Terrell Mills. There is too much dishonesty going on. I encourage you to document everything from the very start. I don't recommend applying at all. You are going to be lied about the promotion. Signed lease/ moved in 18 Sept 25 Rent: on lease 1035. Payment portal 1055. Vacancy fee: you will have to cover the vacancy fee for your payment prior to the date you signed your lease. You lease will state you are only responsible for fee starting the day you move it. The preserves does not read or follow it's contract. Rental insurance: $18 if you don't have one. You will be told to submit yours on liveBH app. When you submit it, take a screenshot. They will tell you the do not acknowledge it and ask to upload it to infoconfirm website. They will ask you to them as landlord in your insurance. Expect manipulation of information. Infoconfirm will keep denying your insurance, the never answer the call. You need to send angry emails for about a week before getting response. The preserve will not waive the $18 until the following month. You will pay for two insurance in one month. On infoconfirm the fee is $13, who is the Preserve to be honest with you. If you are someone how does not enjoy your peace and quietness. The preserve's is for you. Add about $200 cushion fees per month to the total lease amount, you are going to need it. The white picture is for October, the dark picture is for November. Plan ahead. The grandstand and park are within the area (less than 1 min drive), my friends don't have the headaches I have, it's cheaper and an upgrade."

"Very poor management and negligence by the "BH" company. It took them an extensive amount of time to resolve our issue. Our annual renewal lease was due but upon reaching out to the company, we discovered that they attached the wrong unit to our renewal. The unit type attached to our renewal was a larger layout with features we don't currently have, therefore more expensive. The company stated the issue was a computer glitch, which I understand because technology has it's faults. However, the companies lack of professionalism, communication, and customer service to resolve the issue in an appropriate time manner was ridiculous. We left multiple voicemails for weeks asking for a return call. The staff voicemail we called stated calls will be returned in 24-48 hours and we did not ever receive ONE return call. Email communication was not successful. We kept receiving the same auto generated response from different staff members about rent prices being non-negotiable, which was not even aligned with our written request to change the unit type attached to our renewal lease and provide new pricing quotes. It took around 1.5 months to get the issue resolved after we repeatedly contacted different employees. We finally got this issue resolved by responding to an automated text about renewing our lease after we had ALREADY been contacting the company for a month about how our renewal lease had incorrect unit/pricing information. The poor/lost communication and failure to respond and resolve residents' inquiries in a timely and efficient manner was very frustrating."

"Be careful when you apply to live at a property, managed by this company especially when you pay upfront for the application process. I've been waiting for a refund check From BH management for Sorrento Apartments in Fort Worth Texas since March 2025 for $250. I have sent numerous emails and made numerous phone calls and I still have not received my refund. I just get told the same thing over and over again that it has been mailed to me and I still have not received it. I have asked if they can send it to me overnight with tracking and I have not gotten an answer to that question. They just keep saying that they mailed it. I also asked if they could inter- office it to the apartment complex that I applied for and they never would answer that question either. I will be filing a complaint with the Better Business Bureau, Texas department of housing community affairs, Office of attorney general of Texas, and any other platform I can find. I have wasted so much time and I need my money back ASAP! I feel as if they owe it to me to overnight it to me with tracking Seeing as how I have waited so long already!"

"Todd the maintenance tech is amazing!!!! He is always great with work orders! He helped my husband get the car out of snow. Thank you!!!!!"

"This company is by far the worst property management company that I’ve ever had to deal with. They don’t know what they’re doing. They tell you what you want to hear. Maintenance ruined my mom’s bath rug and the property manager said she would give her a gift card. No gift card yet. The damage was done over a month ago. They claim they try to follow the rules but they don’t. They let the residents expired cars just sit on the property when it’s in their contract. Don’t move into Creekside at Matthews, NC!!!!"