Buildertrend

"Buildertrend University process was so polished and full of valuable information. The staff is absolutely amazing, full of energy, and ready to help you in any way they can. I highly recommend attending this training if you have 1 question or many questions. I am learning so much more than I planned for as well as learning more information on items I thought I already knew."

"This product was a game changer for us! In the field and at the office. After using it for a few months, our subcontractors love it so much they will actually ask us “when are you updating info in Buildertrend”. It not only helps us and our clients keep track of the project timeline, it helps our subcontractors keep their schedules together for their own jobs knowing what we are doing at ours. The finishes function allows clients to approve so that there is no “I never picked that” on any project. It allows you to link products and specs and text/comment clients within each selection. The change orders function literally got us paid on over $90K in extras on ONE job because the client had developed a “selective memory”. The client can approve/sign change orders from anywhere in the world, so no excuses for not getting to sign because they are traveling or not at the office. I have used two other products like this and Buildertrend has everything in one spot without costing us $30K per year like some of the other project management tools. Lastly, anytime I’ve had a question or get stuck, the help function has solved things right away. And they DO get back with you quickly! Very impressed! Thank you guys and keep up the hard work!!! -Mike"

"We recently evaluated BuilderTrend as a potential software partner. While the platform itself appeared promising, our experience during the initial engagement phase raised significant concerns regarding the sales process and customer experience. We acknowledge that as a growing business, our response times during initial contact may not be instantaneous, particularly as we are actively seeking solutions to help streamline our operations. However, the representative we communicated with became overtly pushy about closing the file and demanding an immediate commitment. This intense focus on a rapid closure, rather than offering understanding and grace, left us feeling that our company would be treated as merely a number rather than a valued, long-term partner. For a critical business relationship like software provision, this lack of support and patience is a major drawback. Consequently, we decided to partner with JobTread. We found their software to be comparable but offered a significantly more competitive price. More importantly, JobTread's team demonstrated the level of support, care, and understanding that is vital for a busy, growing company. The difference in customer approach speaks volumes."

"Bulldertrend spams our staff and clients. Buildertrend: we did not sign up for a paid subscription with your company to have you emailing our staff on the clock with surveys etc. If you want market research please do it another way than making your clients pay for it. Often the employees are not able to access our information or client files unless they fill out some form or complete some survey. Our customers have given us plenty of negative feedback about unsolicited emails and text communication from buildertrend. This reflects poorly on our company (for using buildertrend) and you. We can no longer make use of your "email and text" services as we don't want to put our clients on your spam lists! We work too hard to get a client and we want them to receive the highest levels of service. That does not include spam from you."

"Buildertrend has become the backbone of our operations at Bradford Custom Homes. We run our business with a simple standard: if it is not in Buildertrend, it did not happen. Every SOP in our company ties back to this platform and it has fundamentally elevated the way we manage projects, communicate with clients, and track performance. Like any software, it only works as well as the effort you put into it. Garbage in will always produce garbage out. We have chosen to fully invest in this platform because it consistently performs at a high level. Our management team gets the real time data we need to ensure we are delivering on our promises to our clients, and our field team finds it intuitive and easy to use while moving quickly through their day. Buildertrend has helped us scale with confidence, maintain transparency, and keep every project aligned. It is a core part of our culture and a key factor in how we consistently deliver a high level experience to our clients."