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"I've lived a couple apartments over the last couple years but this one is in my top two. The location is conveniently located and there's many local restaurants shops and we're pretty close to everything. The apartment itself are pretty spacious and an affordable price, but are slightly outdated but compared to the other rates in the area I'll take it. The team had always been responsive when I reach out to you."

"I would like to give a top 5-star review to the maintenance team for their prompt, professional, and wonderful service especially Hamid. The team responded quickly and efficiently to resolve and fix multiple issues in the bathroom, kitchen, utilities, and appliances etc. Even on an extremely hot summer day, Hamid worked tirelessly without rest. He carried and installed a very heavy (around 200 lbs) toilet, immediately removed the old one, thoroughly washed the dirty floor, and carefully handled the wet wood and carpet around the valve area. He dedication, hard work, and attention to detail were truly impressive. Working under such tough conditions with such a positive attitude shows real professionalism. Highly recommend this maintenance team, excellent service all around!"

"EDIT: Started living here in Jan 2025.... just received my lease renewal. Monthly charge for parking spot in the "gated but not for security" garage (forced in lease by the way, no way to get out of it), increased to $50. And rent increased by over $200, total increase of about $230 just to live in a "gated" community where the gates don't work and aren't for security.... no thanks I would rather move. Avoid leasing here at literally all costs.... I cannot express how utterly disappointed I am with the fact that I was informed the gates for the complex are "not for security, just to control traffic". My car was broken into while parked in my assigned spot in the parking garage underneath building one, 5600. Not to mentioned it was broken into on Thanksgiving, therefore I could not contact the office until they reopened on the following Saturday. Just to get a response that there is quite literally no security purpose of the gates.... Beware when looking to rent in this community. The gates are constantly broken and not fixed, therefore people can come off the street into the complex and do whatever they want without getting caught, since there are no cameras. Another caveat is the package room, which is constantly complained about (missing packages, stolen packages, ants, etc)."

"I would give this place half a star if I could. Quite frankly the worst bang for your buck apartments. This place is awful to live at, lived here a year and almost everyday was a nightmare. The 1 bedroom we live at was so poorly maintained, we had to keep our windows open or buy a dehumidifier to keep the apartment from growing mold. The front office is a joke to deal with, a bunch of circus clowns running the place, good luck calling them they never pick up. These “landlords” do whatever they want and enter your living spaces whenever they feel like without the need to talk with you. Their maintenance team never schedule a time to help you, just show up out of the blue and give you a Mickey Mouse solution to your problem. Oh and good luck getting your deposit back, they charge for cleaning even after you’ve cleaned the apartment after moving out. It’s all a joke to them . Glad I’m finally out of this trash dump."

"I am writing this review to document a serious and unacceptable incident at an Equity Residential–managed apartment community, under the responsibility of property manager Carey Makel. I parked my vehicle at this property through a long-term parking arrangement on Neighbor. At drop-off, on-site staff accepted my car keys, fully aware that the vehicle was part of a paid, long-term reservation. After taking custody of my keys, the property management failed to assign a proper parking space and instead proactively called a towing company to remove my car. The vehicle was later sold, and I was never notified by the property. What is even more alarming is that for nearly 10 months after my car was gone, the property continued accepting payments as if the vehicle were still there. I only discovered what happened after repeatedly investigating on my own. I sent formal written demands directly to Carey Makel, requesting an explanation and compensation, and asking for updates on the insurance claim the property reportedly filed. I received no response at all. No acknowledgment. No explanation. No accountability. This is not a minor oversight. Accepting someone’s keys, towing their car without notice, allowing it to be sold, continuing to take payments, and then completely ignoring the affected resident reflects a serious failure in management, internal controls, and basic responsibility. I am posting this publicly to warn others: do not trust this property—or its management—with your vehicle or anything of value. If something goes wrong, you may be left on your own with no communication and no accountability. Response to Management Reply Your response avoids the core facts of what actually happened. You state that third-party parking requires check-in to receive authorization. In my case, your on-site staff accepted my car keys at drop-off, after being explicitly told the vehicle was part of a long-term Neighbor reservation. At no point did your staff refuse the keys, instruct my friend to check in elsewhere, or warn that the vehicle would be towed. Accepting the keys is not a theoretical policy discussion — it is a factual act that created responsibility. After taking custody of my keys, your management failed to assign a parking space, then proactively called a towing company to remove my car. The vehicle was later sold, and I was never notified. This was not a misunderstanding of parking rules — it was a complete breakdown in internal controls. Your reply also fails to address the most serious issue: for nearly 10 months after my car was gone, your property continued accepting payments as if nothing had happened. I only discovered the loss after investigating on my own. That is not “communication expectations not being met” — that is concealment and negligence. I have sent formal written demands directly to property management, including to Carey Makel. I received no response at all. Saying that concerns are “taken seriously” is inconsistent with months of silence. Posting generic policy language does not undo the fact that your staff accepted custody of my vehicle, caused it to be towed and sold, failed to notify me, continued billing afterward, and then ignored written demands. That is why I am escalating this matter publicly and through formal complaint channels. I am posting this follow-up so future residents understand the difference between marketing language and real-world accountability."