Chase Online LLC

"I hate to write this but avoid this branch or bank altogether. Incompetent and lack of any sort of help for their customers. Recent divorce trying to wire money to a Wells Fargo account was told I had to use “Zelle” with $500 at most and could “give more after a few transactions.” This was not true. Went to downtown branch and they happily set that up. Went to go get money out of my checking today and despite multiple ID and questions still refused to help withdrawal anything out of my account until my replacement came into the mail, while putting restriction on my account. WA state mutual customer since 04. Onto a credit union. *****Avoid this bank at all costs including management***** Signed a single dad health care worker."

"I was at the walk up atm about ten minutes ago . 820 am when I left. While I was using the ATM I noticed this lady walking up. Right away I could tell she was opening the store and when she arrived to unlock the door I said good morning. She did not reply at all, complete silence. 🙃🤨🤔 I can only conclude it's the case of the Mondays. Oh wait no, it's friday! Maybe she didn't hear me?? Has to be that. It definitely couldn't be stuck up ness , assumptions based off scared emotions , stereotyping, prejudice or jumping to conclusions with out facts. No way right. I leave the ATM once I was finished with my transaction . Once I get to and almost in my car the lady wants to appear at the door. She than glances at the ATM and straight face stares at me after. She does this while opening the door for her co woker who magically appeared out of nowhere. She had to of been making sure her loyal customer completed their transaction properly and didn't leave an open active screen up. While in the process of doin so she had to of kindly been assisting her coworker get it the establishment. She definitely couldn't of been eavesdropping, comfirming or wondering if I even did a transaction. No way right ? Or opening the door for her coworker probably for the first time ever since working together. Only out of fear , prejudice , stereotyping and assumptions. Not true care or concern. Na. Maybe I'm the one jumping to conclusions. How would yal conclude that experience ? Ps personal opinion, you do not have to follow these guidelines. But maybe if your that scared of being robbed by a guy at the ATM I suggest you do what your co worker did. STAY IN THE CAR UNTILL CULPRIT, I MEAN CUSTOMER , LEAVES ! . could of kept all your attitude and prejudice in the car and saved me the time. Here I am on Friday , NOT MONDAY, writing Google reviews like it's 2009. Also don't judge when your high profile bank opens up only 30 minutes early like some burger joint. Anyways good morning if you didn't hear me. Bet you do now."

"My SO had a check issued from his work, (due to a payroll mishap it was issued through their petty cash). Chase is the issuing bank. They wanted a $10 fee to cash it. Wouldn’t take his valid Driver’s license, wanted proof he works there. Then they decided it was fraudulent and stamped the back of it so it can’t be cashed anywhere else. It was $110, one hundred and ten dollars. Can’t speak for the bank itself but this branch is ridiculous."

"I’ve been with Chase Business for over 18 years before they became Chase. Came in for some unauthorized transactions and got the most rude service and I’ve been in this branch many times and never before been told to call the 800 number to clear up unauthorized transactions on the account … very rude. Time to venture to different branch to receive the proper service . AVOID!!!"

"I have tried to call and call and call them about something important and they won't answer their phone. I had just went in and they had 1 person in there so they weren't busy. I'm probably going to pull my money out, I'll give them the same respect that they gave me. LOSERS!!!!!'"