Cox Media

"Great architecture. Not easy to navigate with no directory. Security helpful. Parking not easy to find. Large boardrooms for hosting events."

"Do you like stubbing your baby toe? No? Okay, cool. Because dealing with this company is like repeatedly stubbing your baby toe over and over again. Does that sound fun? Maybe even slicing it between the toe cracks. You know the feeling. Nostalgic, kind of. Like dial up internet… heavy on the no internet part. Pretty sure they employ sloths as their customer service reps but honestly, that’s an insult to sloths. Here’s what actually happened: I signed up online for internet (and initially mobile too). My mobile order didn’t process, and customer service couldn’t explain why. While one rep was “looking into it,” I literally signed up with another company because nothing was getting resolved. Lost sale on their end. Then came the modem saga. I was told a modem would be shipped. It wasn’t. I called again. Promised it would be shipped. It wasn’t. I called again. One rep talked over me and argued with me, but miraculously a modem was finally sent. It arrived weeks later and… it doesn’t work. No internet. Zero. Nothing. To make things even more absurd, my account suddenly shows that I’m “returning” the modem on a date that makes no sense, even though I just received it. On top of that, I’m being told I’d have to pay $100 for a technician or a monthly fee to fix issues that were caused entirely by their own customer service failures. Absolutely not. I am a full time student. I needed internet yesterday. This wasn’t a minor inconvenience. It had real life consequences for my education. Instead, I spent hours being talked over, transferred around, misunderstood, and given contradictory information by people who clearly had no idea what was going on. In the end, I had to demand that the entire account be shut down and refunded because no one could actually provide internet or competent support. Truly the worst customer service experience I’ve ever had. If you enjoy frustration, confusion, wasted time, and toe-stubbing levels of pain, this might be the company for you. Otherwise… run."

"I would avoid COX cable as a regular household internet provider. First, the service is slower and more expensive than others. Second, after your introductory offer ends they do not tell you and increase your bill to a much, much higher level. Third, when you call to ask for a more reasonable rate they are beyond difficult and unreasonable. 4th, once you do finally move to a better internet firm the retention department goes out of its way to put you on hold, multiple times, for 6-8 minutes each time. Then when they are unable to "retain" you they are rude and offer no assistance on turning in equipment unless you ask. Smile .... Life is short, avoid the painful customer experience at Cox and yes the SNL skits about bad cable service are still true."

"Although our partnership with the Cox Enterprises team has just begun, it hasn't taken long for us to realize that they are committed to quality and honesty in every facet of their work. I am proud to be the chosen provider of storage solutions for their projects. Justin and Frank are great to talk to and have the all-too-rare ability to coordinate many moving parts and keep a calm head. They get my highest recommendations!"

"Cox just not the same. My grandma was paying 240 a month. I called to see what exactly she was paying for. No surprise, I’m connected to the Philippines…which is fine, most speak better English than me. Not this time though, there was a huge language barrier. I asked to speak to a manager, he was no help and got an attitude. My grandma has been a customer since 1990, I almost ended the service based on today’s customer service. I tried to call Cox headquarters in Georgia to complain on the call center, was on hold 20 minutes. I haven’t been this angry at a corporation in years."