Dan Schulman Marketing LLC

"Extremely disappointing service – misleading guarantee and alarming lack of responsibility I paid over $200 for UPS Worldwide shipping at this UPS Store, based on a clearly stated guarantee that if the package was not delivered by the promised end-of-day date, a refund would be issued. The package was not delivered on time, and since October I have been forced to chase a refund that should have been honored under UPS’s own service guarantee. What is most troubling is that the store owner has been fully informed of the situation, yet appears to have little to no interest in helping a customer who is clearly in a vulnerable position. I continue to be told that requests have been submitted, but nothing ever materializes. Instead of taking responsibility, the burden is repeatedly shifted back onto me to contact UPS customer service on my own. This raises a serious question: how can a business operate while charging premium prices, yet show such a lack of concern when its own guarantees fail? If a store chooses to sell expensive shipping services with promised protections, one would reasonably expect the owner to actively assist customers when those protections are not honored. Calling UPS customer service only leads to being transferred endlessly, with no accountability, no clear answers, and no resolution. Meanwhile, the store that took my payment remains disengaged. Requesting a significant amount of money for services and guarantees that the business is unwilling to stand behind is both misleading and concerning. It creates the impression that once payment is made, the customer is simply left to fend for themselves. This has been, without exaggeration, the worst customer service experience I have ever had. I am sharing this to warn others: do not rely on the guarantees sold at this location. If something goes wrong, you should not expect support, ownership, or accountability. Completely unacceptable."

"Literally the nicest UPS team we have ever dealt with. Royanne, Robert, and the whole team went out of their way to help us and had the best energy too! We will always use this location moving forward!"

"I wanted to wait to write this review, So I did not say the wrong thing. I came in on Thursday morning around 10:30. There was two females and one male. The male was talking to his employees like they were trash. You could clearly see how angry this man was. Slamming things on the counter. Enraged or not you do not treat your co-workers like this. The young woman did an amazing job at my drop offs, I asked her if she was okay. She said she was fine, but I could tell she was not. She was very anxious and I don't blame her. I should not have to feel like I did something wrong, walking into a store to do a simple drop off. You need to get rid of this guy if this is how he is going to behave towards his employees and in front of customers. Your going to loose business. And I certainly will not be coming back to this location after seeing the way this man talked/handled his own employees. It was scary, and people do not know what type of environment they are walking in too. on that note I hope that the two females that were working are/will be safe from this crazy man. Cause they were just sitting there taking it. they didn't even know how to respond to him. the one that was helping me I just wanted to take her home with me she was so sweet. NOBODY deserves this just for a pay check. DO BETTER!!!! and I most likely try to get in contact with who ever is the owner of this store, because that was non sense. If I felt disrespected, think about how those two females must feel. I mean she was so nervous she apologized for his behavior and begged me not to write a bad review due to this mans behavior. But I could not let this one go. So I waited to calm down to write this. How is this store not shut down?"

"I came in earlier today, around noon. I was greeted when I came in the door. It was quite busy and a lot of things in the store was not working. But that did not stop this young worker, I think she said her name was Kylie or Kaylee. She made sure that she had all my information correct, she apologized for the wait and got straight to work. This is the customer service I want to see every time, I come in. even though I could tell she was overwhelmed she was so nice to me, and it was honestly the best interactions I've had in a long time in customer service. She really knows how to connect with her customers. My question for the owner is though. Why aren't the rest of your employees like this? they seem very stuck up and stand offish. Are you finally fixing the customer service in here? It would be nice if everyone acted like this young woman, carries herself nice. when I have came in previously, I never got service like this."

"This could be the most unprofessional UPS I've been to. Went in and there were four employees behind the counter - all bantering with one another, and one was with a customer. I started a line. The three bantering employees not helping customers never acknowledged me, so I stood there. Once they finished their bantering, one asked to 'help the next in line', never apologizing for the unnecessary wait. Thinking one bad experience does not define an establishment, I went back the next week. This time, there were three employees behind the counter and no customers. Someone called me to the counter and when someone walked in the front door, this employee began to shout across the store to chat with that customer. Meanwhile, I'm right in front of her, meaning she's shouting in my face. Another person came into the store and got in line. The third employee asked to 'help the next in line'. What is wrong with these people? The only worse that bad service, is indifferent service. Don't know who owns this UPS, but their employees' lack of training, lack of customer awareness and lack of oversight has cost them as least one customer - me. Too many UPS stores not owned by this same owner to settle for such unprofessionalism. TO THE UPS PERSON REPLYING TO THESE REVIEWS: Stop apologizing and do something about the poor customer service that is repeated over and over in these reviews for a long time. Sorry isn't enough. Fix it! REPLY TO OWNER: First visit: 21 July 2025 before 10:00 Second visit: 28 Jul 2025 approx 09:35 (receipt is stamped 09:47) - I was in for a notary service; the notary is the one speaking very loudly to another customer - seemingly shouting in my face for her voice to be heard across the store up to the customer reaching the counter to drop off many packages. That's all I have for you. Your internal surveillance cameras should fill in any blanks."