Emergia Contact Center SL

"Call service"

"Ghost town"

"Very poor training and treatment. The coordinator would eavesdrop right next to you, plugging in headphones and putting his foot on the table. I was deceived. They fired me without the required 15 days' notice and without giving me time to read the document. When I realized what was happening, I saw it was a disciplinary dismissal of the highest level. I wasn't informed at the time of my dismissal; they only told me my performance wasn't up to par. They're vultures who take advantage of you."

"My review isn't against the company itself, but rather directed at a group of people who manage the department where I worked. I'll avoid naming names for data protection reasons. The company itself is fine; the salary isn't bad, they pay well and on time, you have your breaks scheduled, and they fulfill all their obligations. The problem lies in the management of this department, which is the only one I know. I can't speak for the others. The department itself is managed by mediocre people who feed off each other's backstabbing (the usual gossip), and they drive the company forward based on that. If they're not interested in you for whatever reason, they'll harass and ghost you until you're fired, your contract isn't renewed, or you simply resign. When I was there, I saw everything: days without auditing calls. These Team Leaders and Backup are the ones who pass on feedback to HR. First of all, if they don't audit calls, what feedback do you think they can possibly pass on? The second point concerns penalties, haha. They penalize you even for putting a customer on hold, and you feel like saying, "Let's see if I can put the customer on hold so I can ask you a question and actually resolve it." Don't waste your time. They know it, but before they reprimand them, they should penalize you, who's only been there for two months and is new. Another point to consider is the treatment; it never ceases to amaze me. You can be the most polite person in the world, but sooner or later, you're going to get a kick in the teeth. After the initial period when everyone is incredibly nice, everything else will be disrespectful. They'll excuse themselves by saying they're very stressed, to which you feel like replying with, "You're paid well enough." I remember the day a Buckup replied to me with, "If you went home every day with 150 emails you haven't had time to look at because you had to answer questions," and you feel like replying, "Seriously, yes, but you don't because you need to work." They demand empathy from you that they themselves lack. Zero self-criticism from these people. Sure, they're very stressed, but whenever they feel like it, they'll stop to talk about their weekend plans, where they're meeting up, drink Red Bull, or check their personal phones—things you wouldn't even think of doing. The day they don't renew your contract (haha, this is hilarious!), they'll tell you something like this: "This isn't a dismissal (objectively, it isn't), the client also has a say." I don't know if these people think everyone who works there is an idiot or what. The client has nothing better to do than subordinate the employees of the company they outsource their services to, among other things, so they don't have to worry about this. I don't know if this comes from HR or the HR department itself; I hope they read this. If they do, they'll change their approach, but not their method. Remember that, new employees. I could go on explaining cases I've seen and experienced while working there, but unfortunately, Google doesn't allow for that many lines. I also want to mention that I find it curious that, for the past few days, after a warning, reviews I'd written have been disappearing. It doesn't matter. If this one disappears, I'll rewrite it, as many times as necessary, and I always have a screenshot. In short, it's an interesting company to work for, but the management by these Team Leaders and Buckup is terrible."

"A terrible experience working as a call center agent; there's no enthusiasm whatsoever. I'm amazed they delete reviews... I don't recommend working here."