FluxEfi

"Walked in to find a cable. The man said they didn't carry that kind. Two minutes later, my friend and I found them ourselves. We took both and paid for them at the counter, but just as we were about the leave, the same idiot who didn't know what products they carry came up and asked for us to give them back since someone had ordered them online. If he would have been doing his job instead of riding a gadget around the store, we wouldn't have wasted our time!"

"Good, there's a dept for receiving online orders. Norm personnel but hate when they come to and start triyng to "help"."

"The service left a very negative impression. They tried to sell me a guarantee from Comfy, which I was not interested in at all. Yes, I understand that this is the store's earnings (but I have the right to refuse and not give them this money just so that they can earn). Yes, I understand that this guarantee can theoretically help in some situations, but I am an adult and know how to take risks. In addition, I saw these options when I ordered the product online. Well, there is no need to press her again when the client refuses. The consultant also suggested something from the series "I do not impose, but recommend". After the refusal, she started asking me why, and another consultant joined in and they both started to push the service harder, and at the same time looked down on me as if I was some kind of stupid. I have the right not to say the reasons why I do not want this guarantee, I am able to transfer data from one phone to another for FREE and I do not want to pay 2000 UAH for it. The argument that they will replace any part with a factory one in case of breakage is very funny, because I bought a Chinese smartphone, and users of these gadgets know that after a few years it is almost impossible to find an "original". While I was gluing the protective glass, another consultant came up with a client and put her product in front of me. Well, as if I were some empty space. The consultant glued the glass and did not even move to banally turn on the smartphone in front of me. Comfy, do you even have any algorithm for processing the purchase and checking the product? Then, when giving me the product (due to the commotion mentioned above), the consultant forgot to give me the instructions and smiled at the end, but after that dialogue it looked like mockery. I often used the services of Comfy in Poltava, because the service there is great, and therefore I decided to use the services of the store in Kharkiv, because it is the same chain, of course. If I had known that I would be treated like this, I would have simply ordered the same product from Foxtrot. Yes, I would have had to wait, but I would have enjoyed the purchase, because the employees there are passionate about their service. I cannot recommend buying the product or not, because I have no complaints about the product yet. But I really want to pay attention to the aggressive marketing and sales style, because I got the impression that I, the servant, had walked into some super-luxury boutique of antique household goods."

"I purchased a wok frying pan and lid on October 5, 2025. When I asked about the packaging, I was told it was my bag. There was no mention of the bag costing money, and upon payment, I was charged 7 UAH "for our bag." No one mentioned the bag's cost (which is understandable). When I asked why they didn't mention the cost, one of the sellers replied, "All bags in Ukraine cost money, and if you don't like it, you can return it for a refund." When I asked how the customer was informed that the bag costs money, the same seller replied, "Ignorance of the law is no excuse." At the exit, there was some kind of device that my clothing got caught on. When I asked what it was and why the customer was experiencing such inconvenience, the same seller, with an unfriendly grin, wished me a "good day." It's 3:10:30 PM. Question: So maybe I should return not only the bag, but also the frying pan and lid?"

"A classic store that doesn't care about customers. I ordered the goods, came to pick them up, and the equipment is different from the specified one. They don't want to solve anything, they don't admit the mistake. In vain, the time spent, the support feeds with promises and sends to return the goods. The sellers only care about their percentage, 0 interest in the client's wishes."