iHerb

2.6 (16 Verified Google Reviews)

Agency Headquarters

301, North Lake Avenue, Pasadena Council District 5, Pasadena, Los Angeles County, California, 91182, United States

iHerb is a premier, data-driven digital marketing agency dedicated to accelerating business growth through sophisticated search engine strategies and performance-based advertising. As a certified Google Partner, iHerb distinguishes itself by maintaining a rigorous standard of excellence in campaign management, technical proficiency, and proven client revenue growth. This elite status grants our clients exclusive access to Google’s latest beta features, advanced product training, and direct specialized support, ensuring every campaign is positioned at the forefront of the digital landscape. Our expertise spans the full spectrum of the Google Ads ecosystem, including Search, Display, Video, and Shopping. By leveraging high-level analytical insights and proprietary optimization frameworks, we transform complex data into actionable strategies that lower acquisition costs while maximizing Return on Ad Spend (ROAS). Our team of certified specialists focuses on precision targeting and intent-based marketing, ensuring that brand messages reach the right audience at the most critical moments of the consumer journey. Beyond paid media, iHerb integrates comprehensive Search Engine Optimization (SEO) and conversion rate optimization to create a holistic digital presence. We prioritize transparency and measurable results, providing granular reporting that connects marketing spend directly to business outcomes. Whether scaling a global e-commerce brand or dominating a local market, iHerb utilizes its strategic partnership with Google to deliver sustainable, scalable, and superior competitive advantages for our partners.

Featured Client Reviews

Patty O

★ 1

"I have been a regular 10-15 orders a year customer of iHerb for over 5 years. I'm done with them over my last order issue! See attached photo of what my box looked like when I opened it up. That yellow powder is Turmeric. If you have ever gotten Turmeric on your hands or kitchen surface, it stains BADLY and is hard to get off.... I submitted a request to return 2 of the 3 unusable items in the box, with photo's - DENIED! Just WOW... I submitted a complaint on PayPal as I paid thru them....after doing this I got a 2nd email where they said I could return them as follows: (copied and pasted from their email) "Once we receive your return, we will inspect the products and refund the product cost. Please note that we cannot refund the shipping cost to return the items. The cost of the 2 items was $24.07, shipping would be roughly $12...this is SO WRONG...If a customer receives a broken/damaged item, it is up to the retailer to rectify the situation... Great way to lose a long time customer who actually referred 3 or 4 friends who have also ordered from them...I will be going elsewhere for all my supplements, food, etc. I also notice and find it quite interesting, says a lot about the integrity or lack there of from iHerb that they don't acknowledge nor respond to any of the bad reviews on here...they simply 'DON'T CARE ABOUT THEIR CUSTOMERS'.!!"

Tom Praisan

★ 1

"The bottle safety seal was open when the product arrived. Didn’t take return. Now I’m stuck with a product that I’m not sure of safe to consume."

Donna Woodward

★ 1

"I purchased 3 bottles of an eye support supplement. It arrived minus Eyebright 100mg which is what the photos on their website showed was included in the line-up of ingredients being replaced with Grapeseed oil extract. I want to speak with someone about this but there is no phone number to contact them. Their bot online customer chat service cannot comput my grievance tapped in so there is no recourse except returning them all or getting the additional Eyebright and taking it with the supplement. Either way I will not use them again, ever! I'm very disappointed. The delivery was fast and it was packed well. But I need access to humans in customer service for anything I purchase anywhere."

Andrii Plishchuk

★ 1

"Never received. Poor support. Refund request rejected."

Yanmin Choo

★ 1

"Sent me 11 jars of peanut butter in a cardboard box with ZERO protection (no bubble/foam/any protection). The result was that one (or more) of the bottles leaked and everything was covered with peanut butter oil. (It also created a small mess infinity my home!) I asked for a refund and they refused to give me one!! LOW QUALITY. TERRIBLE. AVOID."

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