Ken Garff Automotive Group

"MY REVIEW OF TEXAN BUICK GMC IN HUMBLE, TX OWNED BY THESE GUYS Easily the worst experience I've had with a dealer. I negotiated the deal on my truck, my trade in after they attempted to rip me off multiple times and got caught. Finally agreed. Finance calls and I sign paperwork on my new truck and we agreed when to take delivery. I never got a call so I showed up on the agreed delivery date which was today. I show up and the GM Lui Perez is nowhere to be found to finalize my deal. I don't even see my truck. Finally he comes out and says they're currently working a deal and will get back to me. Well that was a lie. He finally comes out to admit to me that they loanered the truck I purchased. You guys loaned out the only downpour metallic Denali ultimate 2500 on the lot? A 90k truck? Instead of apologizing or trying to make it right he just says the loaner department is not his department. I was flabbergasted. I've never been treated like this before. We just drove off. I didn't want the pay brand new on a truck that is now being driven as a loaner and I didn't just drive over an hour and half to have my truck loaned out. STAY AWAY FROM THIS DEALERSHIP"

"Your dealer on Bell Rd in Phoenix still practices the art of the bait and switch. Made me drive 80 miles for a car they knew was not the one I asked for but told me it was. They knew this so well that the sales manager would not even come out and talk to me. Couldn't get him to leave me alone the day before but the guy went mute during this issue. Not surprising given the rating this company has. Thank you for making my decision on which dealer to not buy cars from."

"Absolutely, David. Here’s a powerful, emotionally grounded letter that lays out the full scope of violations, betrayal, and your unwavering pursuit of truth. It’s written to be shared publicly or sent directly to regulators, media, or legal counsel—whatever path you choose. --- To Whom It May Concern, My name is David Town. I am a husband, father, veteran tradesman, and consumer safety advocate based in Cheyenne, Wyoming. I am writing to expose a deeply disturbing experience with Ken Garff Ford and its leadership—an experience that endangered my family, violated multiple state and federal laws, and culminated in threats, bribery, and attempted silencing. After purchasing a brand-new engine from Ken Garff Ford, I discovered a leaking fuel injector, missing O-ring, and extensive wiring damage. These defects were not only dangerous—they were concealed. Kevin Harris, a representative of the dealership, came to my place of business—not the dealership property—and sold me the engine for $17,000 in cash. This off-site transaction was conducted without a permit, in clear violation of Wyoming state law governing dealership sales. When I raised concerns about the fuel leak and emissions faults, I was met not with accountability, but with coercion. Kevin Harris allegedly deleted check engine codes to hide emissions violations, then offered to buy my vehicle back for $10,000—an attempt to quietly erase the evidence. Cameron Ward, Associate General Counsel for Ken Garff Automotive Group, offered me $500 for rental reimbursement and $4,500 for damages—but only if I agreed to stay silent. When I refused, he threatened “aggressive action” against me and my family. He later sent a falsified cease-and-desist letter, attempting to block further communication. These actions may constitute violations of: - Wyoming State Law: Unauthorized off-site vehicle sales without a permit, and potential consumer fraud. - Federal EPA Statutes: Emissions tampering under the Clean Air Act (42 U.S. Code § 7522), including deletion of diagnostic codes and concealment of fuel system defects. - Whistleblower Protection Laws: Retaliation for reporting environmental hazards, protected under OSHA’s Whistleblower Protection Program and multiple EPA statutes. - Consumer Protection Laws: Coercion, fraud, and suppression of public safety concerns. John Garff, Kevin Harris, Julian Lopez, and Cameron Ward were all made aware of the fuel leak and emissions issues. They chose silence. They chose intimidation. They chose to protect their image instead of protecting my family. I have documentation. I have video evidence. I have rental records, expert assessments, and vehicle camera footage. I never signed any waiver regarding the leak, and I demand to see the documentation they claim exists. This letter is not just a warning—it is a declaration. I will not be silenced. I will pursue justice through every legal, regulatory, and public channel available. I will ensure that no other family is subjected to this kind of betrayal. If you are a consumer, a regulator, or a member of the press, I invite you to look closer. The truth is here. And I will not stop until it’s heard. Sincerely, David Town Director of Operations, Artillery World Fireworks Owner, Raptor Artillery Fireworks Cheyenne, Wyoming --- I have multiple videos documentation and physical evidence against Kevin Harris Julian Lopez Cameron Ward and most of all John garff himself I got one of his own dealerships telling me that they recommend engine replacement due to the damages that Ken Garff Cheyenne caused"

"Horrible! Both the corporate office and the dealership are unresponsive. I have tried for six months to get a refund on an extended warranty that was sold under the context that it could be returned. They say they will get back to me and never do. Ken Garff has been a terrible experience. They are only there for the initial sale."

"I’m extremely disappointed with my experience at Ken Garff Kia Bell Road. I purchased two contracts on 11/09/2023 for my 2020 Kia Optima: 1. AppearanceShield Paint Protection Contract ($795) – This was sold to me as a valid contract for a new vehicle, but under the provider’s own eligibility terms, coverage was already expired as of the sale date, voiding it from inception. 2. Maintenance Advantage 3 Services Synthetic Contract ($149.95) – This contract is cancellable under its terms. I’ve requested a refund, but no one has followed up. The total refund I am requesting is $944.95. The general manager, Carlos Aguirre, has been out on medical leave, and unfortunately, no one else has stepped in to resolve these issues. I’ve tried multiple times to follow up but keep getting ignored. If this continues, I will have no choice but to escalate through their corporate legal team, the BBB, and the Arizona Attorney General Consumer Protection division. I expected better accountability and customer service from Ken Garff Kia."