Lazada South East Asia Pte. Ltd.

"Dishonestly sellers and USELESS platform support! I ordered sd card and DJI stuff at some discount during 12.12. Now, the sellers kept delaying my orders! They’re doing so just to avoid shipping out the discounted items and waiting for Lazada to automatically cancel the order!! That’s ridiculous! And Lazada helpdesk wont care at all. They’ll just ask me to go back to seller! Then what’s the point of the vouchers? Or why’s the point of 12.12 when the sellers don’t even live up to the discounted items!??? Avoid the Gmarket Korea at all cost. Utterly useless seller. Very slow replies! And they provide useless replies too!! Avoid DJI Lazada also! Shopper’s Lazada is way better and they actually provide fine replies. Unlike Lazada!! So irresponsible! Wasted my time completely to snatch for vouchers! The items I got from shopee 12.12 is delivered already. But the lazada’s ones are not even shipped yet!!!"

"I ordered[Chocolate Wafers from the seller Cocoa Trees but when I finally opened the parcel after returning from an overseas trip, I discovered the package contained jelly sweets instead of the chocolate wafers I paid for. I immediately documented everything, photos of the parcel, the shipping label with my address, and the incorrect items and submitted them to Lazada. Despite providing full and clear evidence, Lazada rejected my refund request and the seller pushed the blame back onto me. This is unacceptable behavior. As a paying customer, I followed every procedure required, yet was treated unfairly and left with the wrong product. It raises serious questions about how Lazada protects its buyers. For context, it is well known that Cocoa Tree has already faced issues on other platforms like Shopee, where they were banned for similar practices. Seeing Lazada allow this kind of conduct while refusing to help customers is extremely troubling. If Lazada and the seller do not resolve this immediately, I will have no choice but to escalate this matter to The Straits Times consumer desk and the relevant consumer authorities. Customers deserve fairness and honesty, not rejection when we are clearly in the right. Warning to other buyers: be very careful with this seller and be aware that Lazada may not support you even when the evidence is obvious. Also I expect them to reply with their same insincere generic response trying to rectify an issue that will eventually go nowhere. If they wanna solve the problem - send me an email confirming my refund accordingly."

"Platform good for scammers My wife ordered a bread maker machine and received a cute cartoon sticker instead. The seller is happily delete his account and getting away. After we return the cute sticker and submit a refund request. It was rejected right away saying it doesn’t meet Lazada refund policy. Speak to different agents in weeks. Sometimes it says it’s system error. Sometimes saying waiting for update. Sometimes saying under investigation. Money gone. Cute sticker gone. Expected bread maker never show up. Have been using many online purchase platforms in Singapore, China and Hong Kong. This is the only one taught me online trading platform doesn’t protect customers who is paying money. What an unforgettable lesson. Thank you. Update: case number: 2500000179301709, 250000079301518, 2500000179949653, 2500000180206147, 2500000179719457, 2500000180549124 All these cases for the same issue."

"Is Lazada a Safe Platform for Buyers? A Troubling Experience I recently had a deeply concerning experience with a Lazada seller who falsely claimed that goods were delivered and funds were disbursed. Lazada reviewed the case and approved my refund request. However, I was later informed that the refund could not be processed due to insufficient funds in the seller’s account. This revelation raises serious doubts about the platform’s safeguards and accountability. I had assumed that Lazada would hold payments in escrow until the goods were confirmed to be received in acceptable condition. Instead, I was told to wait for the seller’s response—who, despite the unresolved issue, remains actively selling on the platform. This begs the question: Why does Lazada not take responsibility for refunding the buyer directly, and why is the refund contingent on the seller’s willingness or ability to pay? This situation undermines the reliability of Lazada’s buyer protection policies. If a refund can be approved but not fulfilled due to seller default, then what protection does the buyer truly have? Order number: 155821162346499"

"Lazada really puts their own delivery issues on customers. Sellers have to use Lazada’s appointed couriers and when delivery is long-delayed, customer service gave conflicting advice and remain unhelpful, kept closing case when yet to be resolved. To aggravate the situation, they even lied in the email reply claiming “thank you for taking my call earlier” when no call was made at all. It is a shame as Lazada used to be a decent platform with lower prices. Now it is clear why competitors have a stronger edge."