Nettl

"Based on my experience, I would not recommend this firm for residential property purchases. I withdrew from a transaction two working days after the firm received the contract pack. I was then told that several members of the team had spent more than 10 hours on the matter within that short timeframe and was asked to pay 50% of the full fee. I was not informed by the firm when the contract pack was received and only became aware of this via the seller’s agent (Settio). I was also not asked to confirm that I was happy for work to commence at that stage. I was later told that the bulk of the work had been completed over the weekend during which the contract pack was received. The contract pack was received on Thursday afternoon or Friday, and I withdrew from the transaction on Monday evening. During that weekend or any weekend since instructing them, I did not receive any correspondence from the firm. I had also not indicated that the transaction was urgent or that work needed to be completed outside of standard business hours. Most of the emails I received were from a paralegal. I was told that a solicitor had spent over six hours on the matter. I was concerned by this as this solicitor never contacted me once (not even to introduce themselves) nor were they copied into a single correspondence during the time I dealt with the firm. This lack of transparency around who carried out the work and how it was billed caused me concern. Overall, I was concerned by the firm’s communication and the approach taken to billing after I withdrew."

"Approached Gateley Legal following a recommendation and liaised directly with one of the partners regarding estate planning. Long story short, I had to follow up several times following our initial call to chase the proposal. It finally arrived a month later to which I emailed over a couple of very short questions. Took over two weeks to respond. Against my better judgement at that point, I confirmed the letter of engagement and instructed the company to proceed, to which they acknowledged. Several months passed with no further communication from them. I sent another email following up on when I might expect the work to be completed, and never received a response. Months of wasted time. Very poor service and disappointing communication for such an allegedly professional business."

"Absolutely disgraceful organisation happy to take money from underhand clients and try to bully the public in a ridiculous manner from exercising their rights. Obviously they have absolutely no idea about the law, so steer clear."

"I'm stil awaiting a call back from 3 calls I've made"

"Grand building"