Reprise Poland

"I was contacted as I was interested to buy the new Tucson Hybrid. When I picked up, I made it clear I do not speak Polish very well, and yet, the lady on the phone did no effort whatsoever to even slow down or use an easier vocabulary nor did she do any effort to redirect the call to someone that can speak English. I give this 2 stars as the sales guy I talked to 4 years ago, where I bought my first Hyundai (AutoGT in Warsaw btw), did do the effort (him basic English, me basic Polish) which was a great experience for both of us but today, it's just frustrating."

"Is there any welding work here sir..."

"Contact with HMP is a failure. They won't help you even if the car is under warranty and has some fault. Contact by e-mail always ends with an evasive answer, meaning they are not guilty of anything. The fault is very simple - the headlights in Santa Fe hang, the authorized service center does not see the problem and diagnoses it during a visit to the workshop. Where the fault shows up while driving."

"I'm warning you about warranty repairs. Yesterday, my i20 broke down (coolant leak from the water pump). The car was manufactured last year, so I used my 5-year warranty and called Assistance. A tow truck picked up the car at 6:00 PM, and everything seemed fine. Under the warranty, I'm entitled to a replacement car for three days. I work as a salesperson, and my car is my most important work tool. The person on the hotline took the request for a replacement car and assured me it would be at my house in the morning. That's when the problems began. The rental companies that received orders from Hyundai accepted them and then canceled them due to a lack of vehicles. It's Wednesday, and I still don't have my car, and everyone on the Hyundai hotline dismisses me by marking the request as priority. No one can help me or provide any response. I've called Hyundai's customer service center and messaged them on Messenger, but nothing."

"I am neither grumpy nor overly demanding, but 9 months of waiting in service for a warranty repair is probably a bit of an exaggeration. And the situation is developing, because the parts have not even arrived yet and it is possible that there will be a further delay. The car is in the service, I cannot use it, and in the meantime the showrooms are shining, sales campaigns are in full swing, which means that there are parts for new cars. I admit that from such a large and renowned (or so I thought) company I did not expect the tactic: "take the money and run" - after all, it always ends in disaster. I wish Hyundai to quickly come to its senses."