Shopstory GmbH

"Very good software + highly responsive and helpful customer support. I Highly recommend!"

"Great environment"

"Unfortunately, our experience with Shopstory was and is so bad and abysmal that one star is far too generous. We were looking for someone to manage our Google, Facebook, and Instagram ads. Shopstory promised to handle this service perfectly for us. For this, we had to sign a one-year contract. Since the employees promised us the moon and we initially trusted their abilities, we signed. What followed was a veritable bloodbath of our revenue. Incorrect settings were made in all our accounts, giving us false figures, and they lied through their teeth to keep us calm. After months, this culminated in us having to terminate the contract for obvious reasons. What was astonishing was that we received no replies to our emails, yet the invoices always arrived on time, which we promptly returned to exonerate ourselves. Again, never a response! By this point, no employee could possibly damage our platforms anymore, and yet the invoices still kept coming. We initially suspected a simple accounting error until, after many months, we received a rather brazen letter from a debt collection agency, which we now have to deal with. It seems this is a common tactic of this company to harass and exploit their customers. Furthermore, we were never granted access to their system, so we couldn't benefit from it in any other way. Online, we've read that we're not the only ones who have been unexpectedly hit with a debt collection agency."

"It doesn't live up to its promises. I was expecting an automated tool that would handle the Google Ads for me. Unfortunately, you still have to do a lot yourself, and even after implementing the recommendations, the performance wasn't any better than without Shopstory. I'm annoyed that I signed a one-year contract. Even though I'm no longer using the tool, I can't get out of the contract early. Very disappointing."

"Despite the service not being provided, debt collection is initiated. Stay away. There's no trial month or test phase, only 6-12 month contracts. The tool is a joke; although it's advertised as AI, it's at best an algorithm or rule-based bidding tool. You have to manually manage your keywords, and after entering a few initial keywords, related terms are then downloaded/imported from Google Ads Center, which you're then supposed to select. Almost all the features are already included in Google Ads Center and offer nothing new on the market. We tested the tool for a few days, and I immediately realized what was going on and that it was a scam in my opinion, which I communicated directly via email. One has to question the intelligence of the management, because when a company siccs debt collectors on dissatisfied customers for services that are essentially virtual?! That says something... To damage their reputation for such a small amount speaks volumes! From that perspective, they haven't incurred any losses, for example, through production costs. They offer a virtual service that can be scaled to thousands of customers at virtually no cost. We wish Shopstory the best of luck in proving in court that AI is being used. So, my recommendation: If you're looking for a good bidding tool because you're struggling with the Google Ads Center, then Shopstory is the right choice."