TM Technology Services Sdn Bhd

"The waiting time was very long, and the process to downgrade the wifi was slow and troublesome. I had already called earlier to ask what documents were needed, and I was only told to bring my account ID. However, when I arrived, I was suddenly asked to print a letter of authority and provide additional documents. It’s very inconvenient, especially with CNY approaching, do they really expect many photocopy shops to still be open? Why wasn’t I informed to prepare everything in advance during the call? This caused unnecessary inconvenience and wasted time. On top of that, I first went to the unifi outlet at SV and the staff told me to go to mytown. After going to mytown, the staff there told me to go to pandan indah instead. Calls were not answered either. Why not just inform customers from the beginning that smaller outlets cannot handle this request? It would have been better to clearly direct me to the main branch or HQ. The whole experience was frustrating and unnecessarily complicated."

"I would like to express my appreciation for Ms. Fatinah Shariff from Sales Elite (SE) at the Unifi Store, Menara TMEC. She was courteous, attentive, and handled my billing request with great efficiency. Everything was completed exactly as I requested, and I was truly impressed by her professionalism and speed. Thank you for having such an excellent staff member who represents Unifi with such dedication and grace."

"Unifi, please seriously improve your #100 customer service line! The ONLY option that allows customers to speak to a human is #1 (technical troubleshooting). Other options like #3 (sales) and #4 (billing) do NOT connect you to a human at all. Instead, the system repeatedly tells you to “check via the app” and then terminates your call there. Let me be very clear: if customers are calling your hotline, it’s because the app did NOT solve the problem. Expecting customers to magically fix everything through the app while denying access to human support is irresponsible and misleading! Especially when you advertise #100 as a 24/7 customer service line. This is borderline deceptive! What should have been a simple request to replace an old TV box turned into a nightmare. I was transferred from Troubleshooting → Billing → Sales → Technical → Provisioning, taking nearly ONE HOUR in total. Why did it take so long? Each transfer involved long waiting times before anyone picked up. Once connected, every single agent asked me to “hold on” so they could recheck my account, again and again. One simple request. 5 departments. One full hour wasted! Unifi, this is not “customer service.” This is poor system design, poor accountability, and complete disregard for customers’ time. Frankly, this experience is extremely disappointing, exhausting and UNACCEPTABLE!"

"Had connection issue, they said they’ll charge me if it’s not their fault. That’s fine, but when i pressed to terminate the contract, all of a sudden they “found” that there’s an outage in my area. The charges mentioned earlier just gone and they harasses me with 100++ messages from night till EVENING non stop. Had to report KPDN and MCMC for the issue to be solved. It’s happening again and they’re using the same fraud move."

"TM has one of the worst customer service, they literally have taken out the option to talk to their personnel on their 100 "helpline". If you have a billing or technical enquiry, they require you to CHAT with them using their lousy app. And everytime you try to follow up with another personnel, you are required to explain everything because they do not keep any records of your previous conversations with them, imagine trying to type your complaints over and over again!!! Their technical team are also unresponsive and chances are you have to use the same stupid app, even so, there is no way for you to contact any one of them, because they rather not listen to their customers, they rather sit in front of a screen and chat like they're being helpful. TM, YOUR CUSTOMER SERVICE IS SUCH AS DISGRACE AND IT SHOULD NOT EVEN BE CALLED CUSTOMER SERVICE IN THE FIRST PLACE. BUCK UP AND IMPROVE!!"