veedoomedia

"Little bit of rocky start trying to get verified but they made upgrading my package easy and fair as I didn't realise I hadn't added the directors address which was my fault. The live webchat was really quick and easy to use and helpful man called Nicolas (I think) in the ID department let me know I could use a download pdf of a phone bill which helped alot. I think alot of the reviews are from people not understanding the difference in packages and the reviews on other virtual offices seemed a little fake and too similar to one and other. Hopefully if all goes well and they're reliable I'll upgrade to the business package as they offer free scans unlike others."

"I should have read this company’s reviews before placing an order. They asked me to verify my ID, which is a fairly standard procedure these days. However, they then asked me to SEND BY EMAIL MY ID, MY PHOTO WITH MY ID, AND PROOF OF ADDRESS. I suggested a safe alternative: that I’m happy to verify my ID ON SITE and present all documents in person. I explained that sending such sensitive documents by email is unsafe and that no one has ever asked me to do this before (I have other virtual offices in London). They then — unbelievably — asked me to upload everything via DROPBOX. In other words, they are effectively asking customers to send the exact set of documents that could be misused to open a bank account, apply for credit, or take out a loan in your name. Stay safe. Their service is absolutely appalling. Avoid at all costs."

"I recently had to change services as despite paying fees which is around 30% more expensive than their competitors I never received important letters. Added to that, with business service, you are required to put down a £20 postal deposit which they state is refundable - however, when you request the refund, they tell you there is a £10 admin fee for them to process a refund. Unfortunately I have recommended them to a few people who have then gone on to purchase services with them - obviously won’t make that mistake again."

"This is the first time ever I write a bad review, but I was so very disappointed In Red Events... . We went to Carmina Burana in Ghent and bought front-row seats. Last-minute they decided to perform meters above the ground near the organ. The acoustics were terrible and people who bought the most expensive seats had the worst sight. It would have been so much better and cheaper to just listen at home to a record then to seat there, see absolutely nothing of the performance and have awful acoustics. I contacted red events but they don't respond."

"AVOID THIS COMPANY While I received all their marketing emails, I never received the renewal reminders—apparently, I’m not alone. It’s odd how emails you actually need seem to get lost in spam, while the ones you don’t need arrive reliably. When my renewal lapsed, The London Office Company immediately imposed a late fee and refused to waive it. In other words, they put a trivial amount of money above common sense and long-term customer satisfaction. Correspondence with staff has been extremely rigid and unhelpful—very much a ‘Computer Says No’ approach. It’s a strange way to run a business. I suspect they rely on a significant portion of their income coming from late fees and unclaimed or refused refunds, rather than cultivating repeat customers or earning positive word-of-mouth. They appear utterly indifferent to customer satisfaction—and equally uninterested in fixing the obvious issues with their email system. I am loyal customer with many suppliers who provide good service, value for money and are willing to engage in a flexible way. This is the worst service I have encountered for a long while. UPDATE AFTER THE COMPANY'S REPLY: Buyer beware... don't be fooled by this company's platitudes! They could have either not penalised me for not seeing their renewal emails (I still do not have them!) or refunded me (they hold a whole year's fee!) and avoided a complaint in the first place. We have exchanged numerous private emails without them showing common sense, decency and any commitment to customer service. AVOID."