台北數位廣告股份有限公司

"So cool"

"Professional marketing company."

"I'd like to inquire about an advertisement, but I can never get through on the phone, and they don't reply on Line either."

"[I'm only doing this because I'm heartbroken. Poor results are the client's problem. This company doesn't take the client's advertising budget seriously; it's disheartening.] [Result] -> Nearly 100,000 NTD in costs resulted in only 16 forms (excluding sales) with a cost of about 1,700 NTD per order. The collaboration lasted about five weeks. The first four weeks yielded 11 forms. In the fifth week, after customer service complaints, we finally switched to Facebook list ads, based on the discussions with the operators in the fourth week, which brought in 32 potential customers. But it was too late. [Proof]: This company has no intention of providing services. What advice should I give? How should I proceed? Should I test more materials? When the performance was poor, I had no idea what to do, but no one called to offer suggestions. I only knew the results were bad, so I kept proactively calling your company's operators to discuss what to do. [Response Process]: "Week 1" Poor results -> I kept proactively contacting them (the salesperson was too busy and sometimes I couldn't reach them, so I contacted the operator) -> We discussed letting them handle things for the first week. "Week 2" Continued poor results -> I proactively contacted the operator to change the main theme -> They reported that they were constantly discussing and optimizing with the sales team. "Week 3" Continued poor results -> I proactively called the operator, who replied that they could try "list-based ads." I said okay, let's test it quickly! -> Nothing further... Then I went online and saw that the main themes for Facebook and Google were different from what I said last week -> I called customer service! "Week 4" Continued poor results -> The sales manager called and said the results were significantly worse than during previous collaborations, so? -> The sales team called and said Facebook and Google are in different departments, so? Should I call the Facebook operator first and then the Google operator because of the poor results? Finally, they said they would switch to list-based ads, and the sales team was completely unaware of what was happening. (Opinion: Wasn't this already discussed with the operator last week?) "Week 5" Poor results continued -> List-based advertising started, and Facebook suddenly saw a surge of 32 potential contacts this week. (Why didn't we do this test when the results were poor in the first three weeks?) -> Advertising budget gone. Due to the pandemic, business is tough for everyone, and my money just vanished without any compensation. Just comparing the 11 forms from the first four weeks to the 32 potential contacts in the week after the criticism shows that "your company has the capability but is unwilling to implement it," and that's all."

"Ms. Wei, Vivi is truly your company's prized asset! Advertising placement is always the manufacturer's problem. You took the money but did nothing, only pushing the blame onto the manufacturer. Are other advertising companies capable of doing this? It turns out the renowned Taipei Digital's capabilities are so limited; I'm truly disappointed."