Dr Shivuk

"I purchased a high-end gaming PC from Ivory Online. When the PC arrived, it crashed almost instantly, and did so every 2 minutes on startup. Ivory does not have any sort of online customer support, aside from a WhatsApp account where they answer rarely (over 2 days response time) and briefly. They did not answer any of my inquiries, instead letting me know I should drop off the computer in their lab. For the record, I have a severe back injury and can hardly carry the computer, but that did not interest them in the least. Overall, the product quality was abysmal - as in, crashed instantly on first opening, and the customer support was, if possible, even worse. This was possibly the worst shopping experience I've ever had in my life."

"Great experience. The staff is one of a kind, very patient, honest and knowledgeable. As a guy with no computer knowledge- the staff asked questions regarding my use and etc, and explained all important details for different models presented within my budget. If you need a computer or electronics - Ivory Petach Tikva is the place!"

"Last Friday, 6.03.26, at noon, I bought a few items at the store - Habim 18, the main warehouse. I must say that I have a mental disability and leaving the house and traveling - in a state of war is very scary and stressful for me. I took things I wanted and asked to add an inexpensive computer fan. Something for 20 NIS - + (there are 3 types of fans on sale for 20-25 NIS). The seller will bring all the details together, did the math and came out to 128 NIS. I also thought it was a little more than I thought. I live on a disability pension and don't have much money to spend. But I was in a hurry to get home and rushed to the bus. They sent me an invoice by text message. On the bus, I checked the invoice and saw that the seller pushed me a fan for 49 and not 20 as I requested. I felt like they were working on me, taking advantage of my mental state. They didn't tell me about the promotions and in Habana they sold me a more expensive item. Now what do I do if this? On Sunday I will go to the same store and ask to take this expensive fan for exchange for 2 for 20 NIS. I did not open the product, I did not touch it, it is still in the Aibo bag. Besides, I want to share with the public in such a case that the employees at Baybouri pretend that they only care about money and that's how they push expensive things in their minds and cheat people"

"I bought a ping pong table that arrived damaged, a human representative only takes money, does not provide service for malfunctions, I have been chasing them until now to get a credit without success, there is no human response, only WhatsApp. They are even partners in a company called Sports Center, the importers of the table, who were unable to provide me with a replacement part, according to the manager, because the employees are like small children and cannot be trusted, and because of internal problems, it is not certain that I will receive a replacement part. They also did not do the credit thing and I am still without a table and without the money. Stay away from Ivory like fire"

"Bad and embarrassing service. I waited an unreasonably long time, and when I finally approached a representative, I was treated aggressively, arrogantly, and completely impatiently. Instead of receiving basic service, I left humiliated and disappointed. This is not just a problem of one branch, it is a problem of the entire chain. I recommend that everyone stay away from Ivory, do not buy or spend a single shekel in a place that treats its customers this way. There are enough other stores that provide genuine and respectful service."